Privacy Policy

Last updated 12th of September 2025

Who we are

This website (https://arcticorigins.com) is operated by Ao Experiences Oy (Arctic Origins), a limited liability company registered in Finland. We provide guided tours and experiences in Rovaniemi. For any privacy-related questions, you can contact us at info@arcticorigins.com.

Personal Data We Collect

We may collect the following personal data when you use our services. Don’t worry, we’re not snooping for fun. We just need it to make your experience smooth:

• Technical data such as cookies, browser type, IP address, and analytics data when you browse our website.
• Contact details such as name, email address, phone number, and pickup location.
• Payment details, processed securely by our booking and payment partners (Bokun and Stripe). We do not store credit card information ourselves.
• Booking information such as dietary requirements or other preferences you provide.
• Communication details when you contact us via email, WhatsApp, or our contact forms.

How We Collect Data

We collect personal data in the following ways:

• Through the Bokun reservation system when you make a booking.

• Via Stripe when payments are processed.

• Through our contact forms, email, and WhatsApp communications.

• Automatically through cookies and analytics tools when you use our website.

How We Use Your Data

Your personal data is used to:

• Process and manage bookings.

• Communicate with you about your booking or inquiry.

• Provide safe and personalized experiences.

• Fulfill legal and accounting obligations.

• Improve our website and services through analytics.

Who We Share Your Data With

We only share your data with trusted service providers who are essential to our operations:

• Bokun for booking management.

• Stripe for secure payment processing.

• Analytics providers (such as Google Analytics) for tracking website performance.

• Communication platforms such as WhatsApp and email providers.

We do not sell or rent your personal data to third parties. No shady business here, we swear.

Data Retention

We retain booking-related data only as long as necessary to provide our services and meet legal or accounting requirements. Communication records are kept only as long as needed to handle your inquiry. Analytics data may be stored for up to 26 months.

Cookies

Our website uses cookies to:

• Improve functionality and user experience.

• Track website traffic and usage via analytics.

• Enable certain website features.

You can disable cookies in your browser settings, but some features may not work properly. These cookies aren’t for eating, just for making your experience smoother. 🍪

International Visitors

If you are visiting from outside the European Union or European Economic Area, your country may have additional privacy rights. Please note that by using our website and services, you agree to the terms of this Privacy Policy in addition to any applicable local laws.

Your Rights

Under the GDPR, you have the right to:

• Request access to the personal data we hold about you.

• Request correction or deletion of your personal data.

• Restrict or object to our use of your data.

• Request that we transfer your data to another service provider.

• Withdraw consent where processing is based on consent.

• File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise your rights, please contact us at info@arcticorigins.com